SHIPPING & DELIVERY
Tracking Your Order
Once your order has been dispatched, you’ll receive an email notification from noomi.com.au containing details of how to track your order and when you may expect delivery. During the transit period, if you have any queries regarding the whereabouts of your goods, you may contact the carrier directly and quote your reference number for information.
Where is my order?
If no one is available to collect the parcel, a card may be left by Australia Post requesting collection from your local post office. International orders depend on local customs and practices.
If you do not receive your parcel after 3 business days (10 business days for International orders), please contact us for your tracking number.
Unforseen delivery delays
We don’t accept responsibility for delivery delays due to unforeseen circumstances (e.g.: Strikes, floods etc).
Deliveries to unattended location
If you request a parcel to be left at an unattended location like a doorstep, in a foyer etc you do so at your own risk. In such cases noomi takes no responsibility for missing parcels. We advise you supply an address that has someone there to receive the delivery during working hours like a permanent residential address or your office.
REFUNDS & RETURNS
The product is not as described or pictured
noomi makes every effort to ensure the most accurate information is displayed with our products, however mistakes can seldom happen. In this case you can get a refund or credit note once our product has been returned. Except in the case of minor colour variations described below.
Products colours are reproduced on our website as accurately as possible. However product colours may appear slightly different in reality since all computer monitors display colour differently.
We do our best to give you the prefect product, absolutely free from defects. Please inspect the product as soon as you receive it and if there’s any fault in the product, please let us know within 7 days by email / phone / text and send a photo. We will supply a replacement and fetch the faulty product from you.
With faulty or incorrect goods you can choose a:
REFUND: We only offer refunds for faulty or damaged goods. Provided they haven’t been damaged by yourself, we’ll refund your money using the method you paid us with.
EXCHANGE: We’ll replace your item with a new one of the same type OR
CREDIT NOTE: We’ll offer a credit note for you to choose anything else from our range.
Cancellation of orders
We reserve the right to cancel any order, at which time, we’ll immediately notify you by e-mail or phone, using the e-mail address or number/s provided. If we cancel your order we will give you a full refund.
Conditions to return orders
For all returned goods the following conditions apply;
1. You must notify us of your intention to return any item within 7 days of delivery by email to: firstname.lastname@example.org.
2. We’ll email you a 'return form' you’ll need to complete it.
3. Once we receive your form, we’ll send a pre-paid express satchel in which to return the goods. You must ensure goods are wrapped and protected or we’ll not accept the return. Print a copy of your 'returns form' and include in the satchel.
4. Once we receive the item, we’ll inspect it to ensure your return reason is valid.
Items must be returned within 14 days for a refund. Items returned after 14 days will be awarded with a store voucher only.
You must include either a copy of your invoice or your order details. Items must be unworn and in original condition.
We can only process refunds through your original payment method. If by credit cards this can take up to 10 days.
We’re unable to refund the original postage costs.
Returned items that have been damaged will be returned to the customer without a refund or credit note.
We don’t offer refunds or store credits for sale items unless faulty.
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a) Adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of this web site; or
b) Commercialise any information, products or services obtained from any part of this web site, without the written permission of BigBag Pty Ltd