Warranty & Returns

For orders made online only, if you're not 100% happy with your purchase please contact us within 7 days of receiving your order. Please see "Conditions to return orders" below. 

Defects  

We do our very best to ensure that your product is free from defects in materials and workmanship at the time of shipment from our warehouse. Please check the product as soon as you receive it and report any defects via email or our "Contact Us" form within 7 days. If there's a defect in the product, we will exchange it with a new item. We will pay for the shipping & return shipping in this case. 

Warranty  

On top of the Consumer Guarantees set by the Australian law, noomi offers a 12 months warranty on seams & zippers on our bean bags. All other products come with 3 months warranty.  Our warranty does not cover normal wear & tear, damage arising from abnormal use or abuse, products which have not been maintained or which have been modified, and any indirect or consequential loss. We reserve the right to determine if a warranty claim is valid. All claims are calculated from date of purchase and a proof must be presented to us when a claim is made. This warranty is non-transferable.

Colour variations  

Product colours may look slightly different in reality as monitors may display colour differently. If you're not happy with the colour of your product and would like to change to a different one, we are happy to help you with that, however the shipping costs for the new and returned product will have to be paid by you.

Change of mind  

If you change your mind after we have fulfilled your order and up to 7 days from the date you received the product, we are happy to offer a credit note / exchange the product with a different one. However, shipping costs for the new and returned product will have to be paid by you. No refund will be given for changing your mind.  Please see "Conditions to return orders" below. 

Conditions to return orders  

• You must notify us of your intention to return any item within 7 days of delivery by email to: hello@noomi.com.au or via our "Contact Us" page.  
• We will respond within 48 hours by email / phone and work out the best way to retrieve the product from you.  
• Once we receive the product, we’ll inspect it to ensure your return reason is valid.  
• Items must be returned within 14 days for a refund. Items returned after 14 days will be awarded with a credit note only.  
• You must include a proof of purchase.  
• Items must be unused and in original condition.  
• We can only process refunds through your original payment method and may take a few days.
• Returned products that have been damaged may not be eligible for a refund.
• Restocking fee of 10% or $15 (whichever is the greater) per item will be deduced from the refund.

Cancellation of orders  

We reserve the right to cancel any order, at which time, we’ll immediately notify you by email or phone, using the email address or number provided.